Welcome to https://obsidianknives.com/, operated by Heptagram LLC (“Company”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our website and services. By using this website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using our website.

1. General Information

• Operator: Heptagram LLC
• Address: 30 N Gould St Ste R, Sheridan, WY 82801 USA
• Website: https://obsidianknives.com/
• By accessing this website and/or purchasing products, you engage in our “Service” and agree to these Terms.

2. Online Store Terms

• You must be at least the age of majority in your jurisdiction to use this site or have consent from a parent/guardian.
• You agree not to use our products for illegal purposes or to violate any applicable laws.
• A breach of these terms may result in termination of your access to the Service.

3. Changes to Terms and Services

• We reserve the right to modify these Terms at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of the revised Terms.

4. Pricing and Payment

• Prices are subject to change without notice.
• Payments must be made at the time of purchase. Orders may be subject to verification processes, including identification and payment validation.

5. Products and Services

• Products are available in limited quantities and may be subject to return or exchange in accordance with our Return Policy.
• We strive for accurate representation of product colors and details but cannot guarantee exact matches due to monitor settings.
• We reserve the right to limit or refuse sales to any individual or jurisdiction.

6. Shipping and Handling

• Most orders are processed within 72 business hours.
• Shipping times are estimates and subject to delays beyond our control.
• Orders returned due to incorrect addresses or failure to collect may result in deductions from refunds.

7. Custom Orders and Reservations

• Custom orders are subject to production uncertainties, including material shortages and processing delays. Estimated arrival times are not guaranteed.
• Unfulfilled reservations may be canceled, and refunds will be issued without compensation for delays or unavailability.
• Customers may contact us at info@obsidianknives.com to modify or cancel reservations.

8. Returns and Refunds

• Refunds are issued only for items returned in resalable condition, excluding shipping costs.
• All orders reported as “delivered” by carriers are considered delivered. Non-delivery claims must be reported within three months of shipment.

9. Customs, Duties, and Taxes

• The recipient is responsible for ensuring compliance with local import laws and for paying any associated taxes or fees.
• Customs clearance delays are beyond our control and may impact delivery times.

10. User-Submitted Content

• By submitting content (e.g., feedback, suggestions), you grant us the right to use, edit, and distribute it without compensation.
• Submissions must not violate any laws or third-party rights.

11. Limitation of Liability

• We are not liable for any damages arising from the use of this website or products.
• In no event shall Heptagram LLC be held liable for any indirect, incidental, or consequential damages.

12. Governing Law

These Terms are governed by the laws of the State of Wyoming, USA. Any disputes shall be resolved in the courts located in Sheridan, Wyoming.

For any questions or concerns about these Terms, please contact us at:
Email: info@obsidianknives.com
Address: 30 N Gould St Ste R, Sheridan, WY 82801 USA

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